A 30-minute discovery call is free, no-commitment, and the fastest way to find out whether we're the right fit. Most responses land within a few hours.
We respond to every inquiry within 1 working day. Urgent requests (existing clients, live incidents) get a same-day response.
Can't find what you're looking for? Email us at [email protected] — we reply fast.
No formal minimum. We work with single-site offices of 5 people and multi-site organizations of 500+. The right fit depends more on whether your IT needs are recurring and whether you value a consistent relationship. One-off deployments start from 10 devices.
Yes. We have presence in Berlin, Dubai, and Cairo and regularly support organizations across the EU, GCC, and North Africa. Remote-first services (cloud management, help-desk, custom systems) work anywhere. For on-site rollouts, we scope based on location.
Our standard onboarding is: discovery call → scoped proposal (3 working days) → pilot or first batch. For urgent deployments — like a course cohort starting in 2 weeks — we can compress the timeline significantly if the scope is clear.
Standard SLA: P1 (critical, system down) — response within 1 hour. P2 (degraded, workaround exists) — 4 hours. P3 (minor, request) — next business day. We also offer 24/7 coverage for clients who need it.
Yes. We're a Microsoft partner and can source, provision, and administer M365 Business Basic through E3/E5 licenses including Intune, Entra ID, Exchange, and Teams. We handle renewals, user adds/removes, and compliance configuration.
Yes. We've done smooth handovers from freelancers, internal IT staff, and other MSPs. We start with an IT audit, document everything, and run a parallel period before the full cutover. Your operations don't stop during the transition.
